When sending a return please include your original invoice and the reason for the return. Please remember that you, the customer, are responsible for any returned goods until they reach our warehouse; we recommend that you obtain proof of posting.
Please ensure that the garment is tried on for fit before removing any swing tags.
Faulty goods may be returned at any time up to 30 days from the date of purchase and thereafter at the discretion of the Pole Dynamix.
We will carry out a repair service for any leotard which suffers minor damage in service up to 3 months old but reserve the right to make a charge for extensive repairs. Repairs after 3 months may be on a chargeable basis.
How do I return something if I need to?
- Please do your best to try on, handle and repackage the items with care. Any merchandise returned must be received back in its original condition - this means it must be unworn, undamaged, free of makeup, deodorant and perfume and have all original tags attached.
- Please include your original invoice with your returned item to enable us to identify you and process your return as quickly as possible. If this is not present, a written note with all your details will suffice.
- We recommend that you obtain proof of postage from the post office when sending all items back to us, as we unfortunately can't be held responsible for any items that do not reach us. . If you return your parcel via a form of delivery that is not guaranteed then we will accept no responsibility if the parcel is lost or damaged.
How long does a refund take?
We aim to process all returns within 7-10 working days of delivery to us, at which time we will issue a full refund or exchange and will follow up with a return confirmation e-mail. All refunds will be processed via the original payment method.
Can I get my shipping fees back?
We regret that any original shipping fees or return shipping charges are non-refundable, unless the error was made on our part. In the rare event that you do receive an imperfect item, please do contact us at your earliest convenience.
I have received a faulty item.
We are sorry if you have received a damaged item from us. We can only assume this occurred during the manufacturing process and has slipped through our quality controls Please contact us so we can rectify the problem.
I have received an incorrect item in my order.
Sorry this happened. Please contact us so we can rectify the problem.
Do I have to pay for return postage?
Unfortunately, yes, unless an item was faulty or we have made a mistake then we will refund any additional shipping charges to you.
How to return an item.
Please obtain a proof of postage , we would recommend a 'signed for' service as any returns are your responsibility.